If you are looking for a specific shoe, you can search our site by style name or product code as well as by browsing our product categories. In case you don’t find what you are looking for then you can contact us and send the picture and article name of that product, we will try to find it and will inform you when we find it. We might not reply in case we are unable to find that specific shoe but we will surely contact if we are able to find it.
Size is a personal preference so we are not able to make recommendations on fit. However, please note that all sizes on our site are in UK/Indian sizing. In addition, you can differentiate between mens, womens, kids and children’s sizing. You can see the size chart and if still you are confused then you can contact us and we will guide you. But make sure you choose the right size because the exchange will not be an option.
once your order has been submitted to our shipping department for fulfillment, we are not able to honor requests for cancellations. Please confirm the details of your order carefully before submitting it. But if the process has not been started for fulfillment then we can accept the cancellation.
All sales at Sneakers Cloud are final. In the event of a fulfillment error, please contact us and we will be happy to assist you. However, all shoes are inspected prior to shipment for order accuracy and defects such as yellowing, scuffs, and stains beyond normal retail wear. Sneakers Cloud will not honor any claims for incorrect or damaged items once this tag is removed.
Since we operate entirely on consignment, and often with limited inventory, we’re unable to accept returns or issue refunds. All sales with us are final.
You can expect your package to arrive within 25-30 days. Once your order ships,
you will receive a notification from our shipping partner with an estimated
It is typically up to the
discretion of the driver to leave a package unattended if you are not home to
receive your package. Should your order be returned to us, we will send it
again after discussing with you about your time availability to receive the package. The order will not be canceled. If you would like us to re-ship your package to
you, please contact customer support and we will do our best to accommodate
We reserve the right to suspend your account if an excessive number of packages are returned to us.
There are various reasons for an order being canceled. However, we will notify you in the event that your order cannot be fulfilled along with the reason. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
Yes. All Price mentioned with the product are including GST.
You can use the contact form or email us directly at email@example.com or you can DM us on our Instagram profile @sneakerscloud.in.
If you’re interested in selling with us, or learning more about the consignment process, feel free to contact at firstname.lastname@example.org for details.
FAQs updated on 01/05/2020.